THE ABC’S OF CREATING SUPERFANS: A LETTER-BY-LETTER GUIDE TO SUPER CUSTOMER EXPERIENCESSuperfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can…Apr 17, 2021Apr 17, 2021
WHY IS CUSTOMER EXPERIENCE SO IMPORTANT?When you see the prompt, “Name a few of your favorite brands,” which businesses come to mind? Maybe they’re lucrative tech companies, like…Apr 17, 2021Apr 17, 2021
HOW DO YOU REGAIN CUSTOMER LOYALTY?At one time or another, we’ve all heard the phrase, “Everyone makes mistakes.” But what do you do when your mistake affects your business…Apr 17, 2021Apr 17, 2021
25 WAYS TO IMPROVE CUSTOMER LOYALTY AND SATISFACTIONThe most powerful tool any business has is a happy customer — or, even better, an army of happy customers — advocating on its behalf.Oct 27, 2020Oct 27, 2020
IS THE CUSTOMER ALWAYS RIGHT? FOUR REASONS THE ANSWER IS ‘NO’Because I’m such a fierce advocate for creating amazing customer experiences, it might come as a surprise to some that I believe the old…Oct 7, 2020Oct 7, 2020
HOW TO GAIN CUSTOMER LOYALTY: EVERYTHING YOU NEED TO KNOWWhen it comes to growing a business, there are a seemingly endless number of recommendations. Some say, “Focus on customer service” while…Oct 7, 2020Oct 7, 2020
WHAT IS A BRAND EVANGELIST?A brand evangelist is a customer who is so passionate about your brand, product, service, or business that they advocate on your behalf.Aug 21, 2020Aug 21, 2020
THE 3 IMPORTANT QUALITIES OF CUSTOMER SERVICEThe three important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude.Aug 20, 2020Aug 20, 2020
13 WAYS TO IMPROVE CUSTOMER SERVICE IN YOUR BUSINESSWhen managing or supporting a business, there are countless benefits to providing exceptional service for your customers. From bringing in…Aug 20, 2020Aug 20, 2020
THE IMPORTANCE OF QUALITY CUSTOMER SERVICERegardless of the size of your team, the age of your company, or your goals, the importance of quality customer service cannot be…Jul 31, 2020Jul 31, 2020
