Brittany HodakTHE ABC’S OF CREATING SUPERFANS: A LETTER-BY-LETTER GUIDE TO SUPER CUSTOMER EXPERIENCESSuperfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can…9 min read·Apr 17, 2021----
Brittany HodakWHY IS CUSTOMER EXPERIENCE SO IMPORTANT?When you see the prompt, “Name a few of your favorite brands,” which businesses come to mind? Maybe they’re lucrative tech companies, like…9 min read·Apr 17, 2021----
Brittany HodakHOW DO YOU REGAIN CUSTOMER LOYALTY?At one time or another, we’ve all heard the phrase, “Everyone makes mistakes.” But what do you do when your mistake affects your business…11 min read·Apr 17, 2021----
Brittany Hodak25 WAYS TO IMPROVE CUSTOMER LOYALTY AND SATISFACTIONThe most powerful tool any business has is a happy customer — or, even better, an army of happy customers — advocating on its behalf.14 min read·Oct 27, 2020----
Brittany HodakIS THE CUSTOMER ALWAYS RIGHT? FOUR REASONS THE ANSWER IS ‘NO’Because I’m such a fierce advocate for creating amazing customer experiences, it might come as a surprise to some that I believe the old…8 min read·Oct 7, 2020----
Brittany HodakHOW TO GAIN CUSTOMER LOYALTY: EVERYTHING YOU NEED TO KNOWWhen it comes to growing a business, there are a seemingly endless number of recommendations. Some say, “Focus on customer service” while…8 min read·Oct 7, 2020----
Brittany HodakWHAT IS A BRAND EVANGELIST?A brand evangelist is a customer who is so passionate about your brand, product, service, or business that they advocate on your behalf.10 min read·Aug 21, 2020----
Brittany HodakTHE 3 IMPORTANT QUALITIES OF CUSTOMER SERVICEThe three important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude.15 min read·Aug 20, 2020----
Brittany Hodak13 WAYS TO IMPROVE CUSTOMER SERVICE IN YOUR BUSINESSWhen managing or supporting a business, there are countless benefits to providing exceptional service for your customers. From bringing in…16 min read·Aug 20, 2020----
Brittany HodakTHE IMPORTANCE OF QUALITY CUSTOMER SERVICERegardless of the size of your team, the age of your company, or your goals, the importance of quality customer service cannot be…10 min read·Jul 31, 2020----