Brittany Hodak – Medium

Brittany Hodak

THE ABC’S OF CREATING SUPERFANS: A LETTER-BY-LETTER GUIDE TO SUPER CUSTOMER EXPERIENCES

Superfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can…

9 min readApr 17, 2021

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THE ABC’S OF CREATING SUPERFANS: A LETTER-BY-LETTER GUIDE TO SUPER CUSTOMER EXPERIENCES

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Brittany Hodak

WHY IS CUSTOMER EXPERIENCE SO IMPORTANT?

When you see the prompt, “Name a few of your favorite brands,” which businesses come to mind? Maybe they’re lucrative tech companies, like…

9 min readApr 17, 2021

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WHY IS CUSTOMER EXPERIENCE SO IMPORTANT?

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Brittany Hodak

HOW DO YOU REGAIN CUSTOMER LOYALTY?

At one time or another, we’ve all heard the phrase, “Everyone makes mistakes.” But what do you do when your mistake affects your business…

11 min readApr 17, 2021

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HOW DO YOU REGAIN CUSTOMER LOYALTY?

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Brittany Hodak

25 WAYS TO IMPROVE CUSTOMER LOYALTY AND SATISFACTION

The most powerful tool any business has is a happy customer — or, even better, an army of happy customers — advocating on its behalf.

14 min readOct 27, 2020

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25 WAYS TO IMPROVE CUSTOMER LOYALTY AND SATISFACTION

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Brittany Hodak

IS THE CUSTOMER ALWAYS RIGHT? FOUR REASONS THE ANSWER IS ‘NO’

Because I’m such a fierce advocate for creating amazing customer experiences, it might come as a surprise to some that I believe the old…

8 min readOct 7, 2020

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IS THE CUSTOMER ALWAYS RIGHT? FOUR REASONS THE ANSWER IS ‘NO’

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Brittany Hodak

HOW TO GAIN CUSTOMER LOYALTY: EVERYTHING YOU NEED TO KNOW

When it comes to growing a business, there are a seemingly endless number of recommendations. Some say, “Focus on customer service” while…

8 min readOct 7, 2020

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HOW TO GAIN CUSTOMER LOYALTY: EVERYTHING YOU NEED TO KNOW

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Brittany Hodak

WHAT IS A BRAND EVANGELIST?

A brand evangelist is a customer who is so passionate about your brand, product, service, or business that they advocate on your behalf.

10 min readAug 21, 2020

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Brittany Hodak

THE 3 IMPORTANT QUALITIES OF CUSTOMER SERVICE

The three important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude.

15 min readAug 20, 2020

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THE 3 IMPORTANT QUALITIES OF CUSTOMER SERVICE

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Brittany Hodak

13 WAYS TO IMPROVE CUSTOMER SERVICE IN YOUR BUSINESS

When managing or supporting a business, there are countless benefits to providing exceptional service for your customers. From bringing in…

16 min readAug 20, 2020

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13 WAYS TO IMPROVE CUSTOMER SERVICE IN YOUR BUSINESS

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Brittany Hodak

THE IMPORTANCE OF QUALITY CUSTOMER SERVICE

Regardless of the size of your team, the age of your company, or your goals, the importance of quality customer service cannot be…

10 min readJul 31, 2020

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THE IMPORTANCE OF QUALITY CUSTOMER SERVICE

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Brittany Hodak

Brittany Hodak

Brittany Hodak is an international keynote speaker and award-winning entrepreneur. She teaches leaders to cure apathy by harnessing the power of superfandom.

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